Customer service

Making sure that you enjoy our Perfect Popcorn Confections is the most important thing to us. If you want to speak with a real person at any time, please feel free to call us at 844-970-1234. We will answer the phone or return your call promptly, we promise!

Shipping information

Orders received before 4 pm Mountain Time typically ship the following day Monday through Wednesday. Orders received after 4 pm Mountain Time typically ship two days later. Because we don't want your order sitting in a shipping facility over a weekend, we will delay shipment until the following Monday if your order can't be delivered before the weekend. Because our products are made to order, large volume orders may also take a couple of days before shipping. If this is the case, we will be sure to contact you so you know exactly when your order will ship.

WARM WEATHER SHIPPING **Due to the perishable nature of chocolate, shipping prices are higher from May until October since special packaging is required to ensure that your popcorn arrives in perfect condition. Also, we do not offer our standard shipping option to some locations during these months. 

We don’t require a signature at the time of delivery, but we do encourage someone to accept the delivery due to the perishable nature of our products. If you are sending our products as a gift, we encourage you to notify the recipient or have items delivered to a business location where the products will not be left out in the elements.

We do everything possible to ensure the safe delivery of your products. Please check the address given carefully for accuracy. We cannot be responsible for deliveries returned due to an incorrect shipping address. Reshipment will require an additional charge.

Shipping charges will not be refunded for late deliveries if the business is closed or not available to receive the package when delivered.

Returns and Refunds

Your enjoyment of our products is most important. If there are any problems, contact us at popcorn@toohautecowgirls.com or 844-970-1234.

Food Allergy Notice

Please be advised that all of our gourmet popcorn confections are manufactured in a facility where dairy, soy, peanuts, wheat and tree nuts are also process.